At Stitch Lab, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return, exchange, or refund under the conditions outlined below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• Items must be returned within [number] days of delivery.
• The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
• Proof of purchase (receipt or order confirmation) is required.
• Items purchased on sale or clearance may not be eligible for return unless defective.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products.
• Innerwear, lingerie, or any intimate clothing for hygiene reasons.
• Gift cards and promotional items.

3. Refund Process

If your return is approved:

• Refunds will be processed to your original payment method within [number] business days after we receive and inspect the returned item.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.
• If the refund is delayed, check with your bank or payment provider before contacting us.

4. Exchange Policy

• Exchanges are subject to stock availability.
• If you wish to exchange an item for a different size or color, please contact us to confirm availability before sending it back.

5. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
• We recommend using a trackable shipping method for returns, as we are not responsible for lost shipments.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within [number] days of delivery with:

• Order details
• Clear photos of the damaged item
• A brief description of the issue

We will arrange for a replacement or full refund, including return shipping costs if applicable.

7. How to Initiate a Return

To start a return or exchange, please contact us at:

📧 Email: info@stitchlabfashion.com
📍 Address: Gazipur

Once your request is approved, we will provide further instructions for returning your item.

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with the latest revision date.